Due to the emergency situation on the Italian territory relating to the coronavirus, the returns management service may be slowed down or interrupted.
We have extended our return period to 60 days for all orders placed starting from March 1st, 2020, so you have more time to decide if you want to keep or return your purchase.
Please consult the dedicated section for more information.
You can return any item purchased on Dodo Online Store within 20 days of the delivery date. Here’s how:
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
For further information on the conditions for exercising your right to return, please see the Legal Area.